Logo Sweatpants (Washed Blue)

At www.thebtflgame.com you can easily, safely, and quickly shop online. Do you have questions about your order? We are happy to help. Below you will find the most frequently asked questions.

When can I expect my order?

We do our best to process and ship your order as quickly as possible. Orders are processed on business days.

EU
Delivery time: 3–7 working days

United States
Delivery time: 3–7 working days

United Kingdom
Delivery time: 4–8 working days

Outside Europe
Delivery time: 7–10 working days

Please note that delivery times may vary slightly during busy periods or holidays.

Which carrier will my order be shipped with?

We work with different shipping carriers depending on your country of delivery. Once your order has been shipped, you will receive a confirmation email with your tracking information.

Do I have to pay shipping costs?

Shipping costs are automatically calculated at checkout and depend on your delivery country and order size.

Can I track my order?

Yes. Once your order has been shipped, you will receive an email containing your track & trace information.

I haven't received my tracking information. What should I do?

First, check your spam folder. If you still cannot find it, contact us at info@thebtflgame.com and we will look into it for you.

My package has not arrived. What should I do?

Please contact us at info@thebtflgame.com. If necessary, we will start an investigation with the shipping carrier.

My order is delayed. What should I do?

During busy periods, shipments may take slightly longer than expected. Please allow an additional 1–2 working days. If your order has still not arrived, contact us at info@thebtflgame.com.

How does a pre-order work?

For pre-orders, the expected shipping period is mentioned on the product page. Once the product arrives at our warehouse, your order will be shipped immediately.

Still have questions?

If your question is not answered here, feel free to contact us at:

info@thebtflgame.com

We are happy to help.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at infothebtflgame.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions