Shipping policy
At www.thebtflgame.com you can easily, safely, and quickly shop online. Do you have questions about your order? We are happy to help. Below you will find the most frequently asked questions.
When can I expect my order?
We do our best to process and ship your order as quickly as possible. Orders are processed on business days.
EU
Delivery time: 3–7 working days
United States
Delivery time: 3–7 working days
United Kingdom
Delivery time: 4–8 working days
Outside Europe
Delivery time: 7–10 working days
Please note that delivery times may vary slightly during busy periods or holidays.
Which carrier will my order be shipped with?
We work with different shipping carriers depending on your country of delivery. Once your order has been shipped, you will receive a confirmation email with your tracking information.
Do I have to pay shipping costs?
Shipping costs are automatically calculated at checkout and depend on your delivery country and order size.
Can I track my order?
Yes. Once your order has been shipped, you will receive an email containing your track & trace information.
I haven't received my tracking information. What should I do?
First, check your spam folder. If you still cannot find it, contact us at info@thebtflgame.com and we will look into it for you.
My package has not arrived. What should I do?
Please contact us at info@thebtflgame.com. If necessary, we will start an investigation with the shipping carrier.
My order is delayed. What should I do?
During busy periods, shipments may take slightly longer than expected. Please allow an additional 1–2 working days. If your order has still not arrived, contact us at info@thebtflgame.com.
How does a pre-order work?
For pre-orders, the expected shipping period is mentioned on the product page. Once the product arrives at our warehouse, your order will be shipped immediately.
Still have questions?
If your question is not answered here, feel free to contact us at:
We are happy to help.