Frequently Asked questions
HOW LONG DOES DELIVERY TAKES?
EU
Delivery time: 3 - 7 working days
US
Delivery time: 3 - 7 working days
UK
Delivery time: 4 - 8 working days
Outside Europe
Delivery time: 7 - 10 working days
CAN I RETURN MY ITEM?
Yes, we offer a 30-day return policy. You have 30 days after receiving your order to request a return.
You can choose between:
- A 100% refund of your purchase amount
- An exchange for a different size
To initiate a return, please contact us at info@thebtflgame.com. We will provide you with the return instructions and guide you through the process.
DO YOU HAVE A SIZE CHART?
Yes we do! They can be found on the product page of all items.
WILL I HAVE TO PAY TAXES OR IMPORT DUTIES?
For all orders in the EU there are no extra taxes or import duties.
We strongly recommend checking your country’s import regulations, duties, and taxes before ordering.
